SiampoolpureShipping & Delivery
Every shipment from Siampoolpure is carefully packed by hand before being handed over to a tracked courier. Here you will find delivery times, rates, and what to do in case of delays, loss, or damage in transit.
1. Order processing time
Orders placed before 15:30 on a business day are prepared and shipped on that same day; orders placed after the cutoff, as well as those placed on Saturdays, Sundays, or public holidays, will ship on the next business day. You will immediately receive an email confirmation with your order number, followed by a dispatch notification with your tracking number once the parcel leaves.
2. Tracking your shipment
- Check your email or SMS message and follow the tracking link.
- Or go to the Order Tracking page and provide your transaction number.
- Updates will begin once the courier scans each box, usually within 24 hours of handoff.
- Status updates will continue at each transit hub until the package is delivered to your door.
3. Estimated delivery times
Transit times are calculated from the dispatch date based on business days and are estimates only, not a guaranteed timeframe. Please allow an additional 1-2 days for remote areas.
| Region | Estimated delivery time |
|---|---|
| Philippines | 2-5 business days |
| Other destinations | Displayed before payment at checkout |
4. Shipping and handling costs
We cover standard shipping on orders of ₱1800 or more within Philippines; smaller packages have a fee of ₱120. The exact cost for your address will be displayed on the summary before you finalize payment.
5. International shipping
For shipments outside Philippines, the cost and transit time will be shown before completing your purchase. Import duties and taxes are determined by the destination country and must be paid by the recipient. Packages refused at customs will be treated as returns.
6. Lost, stolen, or damaged packages
6.1 Damaged
Inspect the package carefully upon arrival. If the packaging is torn or the bottle is damaged, take photos immediately and write to [email protected] within 48 hours. We will send a replacement at no extra charge or issue a refund; you do not need to return the damaged bottle unless requested.
6.2 Lost
If no tracking updates appear for 5 business days, notify us with your order number. We will open a formal investigation with the courier and can either resend your daily routine or provide a full refund, as you prefer, within 10 business days of your notice.
6.3 Marked as delivered but not received
Please check with household members, neighbors, or your local post office first, then email us within 3 days of the recorded delivery date. We will coordinate with the courier and keep you updated until it is located.
7. Questions about this policy
Send a message to [email protected] or call us at +63 733 187 822 during Mon-Thu 09:30 - 17:30, Fri 09:30 - 16:15, Sat 09:45 - 14:30. We answer every question within one business day.