Privacy Policy

1. About this privacy policy

This policy covers our website siampoolpure.pro, orders placed here, and correspondence sent to us. It does not cover external sites we link to, which have their own policies.

2. Contact details and data controller

The data controller is Siampoolpure Health Products Trading Inc., 36 Peñafrancia Avenue, Barangay San Francisco, Lungsod ng Naga, 4400, Pilipinas. For privacy questions, send a message to [email protected] or call +63 733 187 822.

3. Personal data we collect

We collect only what is strictly necessary for the purpose described in each section.

3.1 Information you provide directly

Name, delivery address, email address, and phone number when you place an order; the contents of your messages when you write to us or leave feedback. Retained as long as needed for the order and in accordance with statutory accounting periods, while messages are kept for up to 3 years after the last communication.

3.2 Payment and transaction data

Order number, ordered items, total amount, payment method, and delivery status. No card or online banking details are stored on this site. Retained according to the statutory accounting period.

3.3 Automatically collected information

IP address, browser and device type, visited pages, referring link, and time of visit, recorded by the server and cookies specified in the Cookie Policy. Kept for 30 days in server logs and up to 14 months in aggregated analytics.

3.4 Marketing and advertising data

The campaign, advertisement, or link that brought you to our site, retained solely to identify the source of the visit and order. Kept for up to 90 days.

3.5 Records received from our service partners

Delivery reports from the courier and payment confirmations from the payment provider, which we match with your order record.

3.6 Children

Our site is not intended for individuals under 18. We do not knowingly collect data from them; a parent or guardian may write to [email protected] to have these records removed.

4. Information you are required to provide

Your name, delivery address, email, and phone number are required to properly prepare your parcel and contact you about it. Without these, the order cannot be dispatched. You are free to decide on any other details.

5. How we use your personal data

• To prepare, deliver, and invoice your order, as well as to process returns and refunds.
• To respond to your inquiries and send order updates via email or SMS.
• To keep our site stable and secure, monitor for fraud, and evaluate how pages are used.
• To send occasional reminders and offers only if you requested them; every message includes a clear unsubscribe link.
• To comply with legal obligations, such as proper maintenance of accounting records.

6. Sharing your personal data

We never sell your personal data. It is shared only with the partners below, each bound by agreement to follow our instructions.

6.1 Payment processing

The provider of your chosen payment method receives only what is necessary to process and reconcile your payment.

6.2 Shipping and fulfilment partners

Your name, address, and phone number are entrusted to the courier to properly deliver the parcel to your doorstep and communicate regarding its arrival.

6.3 Service providers

Partners for hosting, messaging, and communication tools handle data according to our guidance.

6.4 Advertising and analytics partners

Analytics and advertising cookies, which operate only with your consent, report data to their providers as set out in the Cookie Policy.

6.5 Legal and regulatory disclosures

We only disclose data when required by law or to protect our rights, such as resolving an order dispute.

6.6 Business transfers

In the event our business is transferred or merged, customer records will be transferred to the new controller under the same level of protection.

7. International data transfers

Our partners may process data outside Philippines. In such cases, we rely on an adequacy decision or standard contractual clauses to ensure protection remains intact.

8. Your rights and choices

Under the Data Privacy Act of 2012, you have the rights to data subject rights.

8.1 Access, correction, deletion, and data portability

You may request to review the data we hold about you, correct it, delete it, obtain a clean copy in a standard format, restrict or object to its use, and withdraw your prior consent. This does not affect processing carried out prior to withdrawal.

8.2 Marketing choices

Every newsletter email includes an option to unsubscribe. Analytics and advertising cookies can be disabled via the banner at any time.

8.3 Exercising your rights

You may write to [email protected]. We may request proof of identity and will respond within 30 days. You are also free to contact the data protection authority in Philippines.

9. Data security

The site is secured via HTTPS. Order records are stored in access-restricted systems visible only to personnel and partners who need them. No card details are collected or stored on our servers.

10. Data retention

Order records and invoices are kept for the period specified by accounting laws and then securely deleted. Support messages are retained for up to 3 years from the last contact. Server logs remain for 30 days and aggregated analytics for up to 14 months. Marketing consent remains valid until you withdraw it.

11. Third-party websites and services

Links to external sites, social media platforms, or payment processors lead to third parties with their own policies. We are not responsible for how they handle your information.

12. Changes to this policy

We update this page whenever there are changes in our operations or legal requirements. The latest version is always the one posted here, along with the date of the last update at the top.